Postage & packing
It's lovely when customers email to comment on our service, here are just a few:-
"We needed a 21" yacht very quickly and Clockwork Mouse came to the rescue - so refreshing to have a web-based retailer who also has a 'real' human side - the yacht arrived as promised and the lucky recipients have gone off sailing it! Thanks again to Mark and Teresa for going above and beyond - we really appreciate it."
Clive R. - Solihull
"Thanks very much! Received today. Very impressed with the service."
Tanya S. - Aysgarth
"I was really pleased with the pull along cat I bought from Clockwork Mouse. I found their price was the same as larger on line shops and the service was excellent."
Ruth J. - London
"Having hit a dead end in trying a source a small replacement part for the sails on my sons toy boat I rang Clockworkmouse to ask if they knew where I could get one as they stocked the same boat. Unfortunately the spare I needed is not routinely sold on but they offered to speak to supplier and see what they could do. Three days later I not only had the part but it was also free of charge. In this day and age however the thing that really stood out was the care and attention given to an enquiry which had no financial gain - Mark was a an absolute pleasure to deal with I am heartily recommending them to everyone!"
Nick L. - London
"Thank you so very much for helping me to obtain, an "almost impossible to locate" item, to help me complete a Star Yacht project in the spring. A fast and very helpful service. Thanks again."
Kevin P. - Bedfordshire
"Thank you for your fantastic service. I don't like buying things on the internet so it was super helpful that there was a friendly helpful person on the other end of the phone. Also I really appreciate the phone number offered being a free one. I did quite a long search to find who I felt would be the best company to buy from. Your pictures were well taken and the process good easy and reliable. It would be great if you could do a present wrapping service - there's nowt like a kid ripping open wrapping paper to get to a prezzie! But apart from that, thank you for being superb. As a long distance Auntie - I can see Clockwork Mouse becoming my new niece and nephews toyshop for the future.
Verity H. - East Sussex
(A gift wrapping service is something that we're currently looking into - watch this space...).
"I purchased a reproduction stand for a Star Yacht, and am very pleased with it. It arrived to me in the US very fast and well packaged. Communication was excellent. I highly recommend both the stands and the store."
Stephen M. - Illinois
"I wanted to buy a toy pond yacht for my grandson and found Clockwork Mouse via Google. They had a good collection of toy pond yachts on their website and the prices looked good but I wasn't sure they had them in stock or not. I also wasn't too sure which size to get.
I gave them a call and spoke to a very helpful gentleman who asked about the intended use and recommended the best item (which wasn't the most expensive). He assured me that they were in stock and that my order would be sent out later that day.
Sure enough it arrived with the postman the next morning - I really can't recommend them highly enough.
And my grandson loves his toy yacht!"
Barbara L. - Wiltshire
"I would just like to say thank you very much indeed for the excellent customer service and the very prompt dispatch of your product which I am very pleased with indeed.
I look forward to doing more business with you."
Will R. - West Sussex
Our aim is to ensure that your experience of shopping with Clockwork Mouse is entirely positive, we value your custom and view each and every sale as an opportunity to exceed your expectations in terms of customer service.
Ultimately - we'd like you to remember us and to tell all your friends...
If you'd like to help us by sharing your experience of shopping with Clockwork Mouse then please do so by emailing your comments using the link below.
Mark & Teresa